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BENCHMARK INSIDERS

This is your home base for the latest Benchmark news, offers and resources.

www.be-traveladvisors.com

TRAVEL ADVISOR TOOLS

What you need and where to find it!

Meet Us at These Upcoming Events

ILTM Americas: September 19 – 22, 2022

Signature Travel Network Annual Conference: November 8-11, 2022

Please feel free to contact us to schedule an appointment for a presentation for your agency or to attend one of our events!

News You Can Use for Travel Agencies

Benchmark Resorts & Hotel’s Commission Statement

  • Benchmark Resorts & Hotels will pay 10% commission to approved travel agencies for all Eligible Rates worldwide.  “Eligible Rates” means certain rate plans communicated to Travel Advisor as commissionable.  The Eligible Rate applies to the portion of the room rate paid by the guest. Commission does not apply to incidentals, taxes, mandatory fees, e.g. resort fees or gratuities.  
  • Special discounted rates for travel advisors are non-commissionable. 
  • Commissions for stays at Benchmark Resorts & Hotels will be paid for each night stayed at an Eligible Rate. Back-to-back stays within a 24-hour period at a single resort/hotel are considered one stay.  Unless otherwise agreed, Commission is not paid on convention bookings, government rates that are net/non-commissionable, any internet-only (not including brand.com) rate programs, gift cards and rates booked through online travel agencies. 
  • All commission payment inquiries must be submitted within one year of the guest’s check-out.  

Travel Advisor Site Inspection Rate

We encourage our Travel Advisors to visit us at any of our Benchmark Resorts & Hotels and are glad to offer Travel Advisor Site Inspection Rates. This rate is for personal travel only for stays at participating properties and subject to availability. Valid IATAN photo ID required at time of booking and to be presented at check-in. Rates cannot be combined with any other offer. Additional restrictions may apply. Maximum three (3) night stay.

Travel Advisor Offers

You are the best at what you do and now it’s time to become even better! The best advice comes from experience.

 

Discover Lake Arrowhead Resort and Spa, the best kept secret in the San Bernardino National Forest.

Advisor Experience

Lake Arrowhead Resort invites the travel advisor community to enjoy exclusive rates starting at $99 per night plus a $50 Resort Credit. Plus, for a limited time, earn an enhanced 15% commission when you send your clients to experience Lake Arrowhead Resort and Spa!

  1. LEARN MORE

 

Discover Riverhouse on the Deschutes, situated directly on the banks of the Deschutes River in Bend. 

Advisor Experience

 You are the best at what you do and now it’s time to become even better! As it’s said, the best advice comes from experience, and we are ready to welcome you to our riverside retreat.  We invite our travel advisor community to enjoy exclusive rates starting at $99 per night plus a $50 Resort Credit. Plus, for a limited time, earn an enhanced 15% commission when you send your clients to experience Riverhouse on the Deschutes!

  1. LEARN MORE

 

Discover Skamania Lodge, where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. 

 
Advisor Experience

 

 $109 room rate valid until March 31, 2023 with complimentary upgrade based on availability, 50% off all golf activities (9 Hole short course, 18 hole putting course, and Disc Golf) and 15% off spa.

  1. LEARN MORE

 

For additional information or to make a reservation request, please contact Suya Davenport, Corporate Director of Leisure Sales, at sdavenport@benchmarkglobal.com or the team member listed for a specific resort.

Benchmark Resorts & Hotels Partnerships

Benchmark Resorts & Hotels are proud members of the following Travel Marketing Agency Partnerships:

American Express Fine Hotels & Resorts: Boston Harbor Hotel, La Cantera Resort & Spa, Turtle Bay Resort

American Express The Hotel Collection: Hawks Cay Resort, La Quinta Resort & Club, Mountain Shadows, Manor Vail Lodge, Sanderling Resort and Willows Lodge, Hotel Valley Ho and The Lytle Park Hotel

Virtuoso: Boston Harbor Hotel, La Cantera Resort & Spa, La Quinta Resort & Club and Mountain Shadows

Signature Travel Network: Boston Harbor Hotel, Cambridge Beaches, Hotel Valley Ho, La Cantera Resort & Spa, La Quinta Resort & Club  Mountain Shadows, Sanderling Resort, Skamania Lodge, The Equinox Resort & Spa and Turtle Bay Resort

Internova SELECT: Boston Harbor Hotel, Cambridge Beaches, Bermuda, Hawks Cay Resort, Hotel Valley Ho, La Cantera Resort & Spa, La Quinta Resort & Club, Mountain Shadows, Sanderling Resort, The Equinox Resort & Spa and Turtle Bay Resort

Ensemble Travel Group: Boston Harbor Hotel, Mountain Shadows and Turtle Bay Resort

Travel Edge: Boston Harbor Hotel, La Quinta Resort & Club, Turtle Bay Resort and Cambridge Beaches, Bermuda

Benchmark Chain Codes

About the Benchmark Chain Code:

Benchmark Resorts & Hotels may be found under our “BE” chain code in GDS.

As we do manage independent resorts & hotels, some of our properties may be found under affiliate partnerships.

PREFERRED HOTELS & RESORTS: CHAIN CODE “PH”

  • Cambridge Beaches, Bermuda  
  • Hawks Cay Resort, Duck Key, Florida
  • Boston Harbor Hotel, Boston, Massachusetts
  • The Wigwam, Lichtfield, Arizona

TRAVELCLICK: CHAIN CODE “WV”

  • Legacy Lodge Lake Lanier, Buford, Georgia

BRAND PARTNERSHIPS:

  • YOTELPAD Park City, Park City, Utah
  • Margaritaville Lake Resort, Lake Conroe l Houston, Montgomery, Texas
  • Hotel Roanoke and Conference Center, Roanoke, Virginia
  • Hilton University of Florida Conference Center, Gainesville, Florida
  • La Quinta Resort & Club, La Quinta, California
  • The Lytle Park Hotel, Cincinnati, Ohio

Benchmark Leisure Sales Experts

SUYA DAVENPORT 

CORPORATE DIRECTOR OF LEISURE SALES

For over 25 years, Suya has been active in hospitality sales and marketing for major brands within the industry, luxury resorts and independent and boutique properties, serving in important leadership and sales positions. She has a proven track record in sales, maximizing revenues and leading successful teams.

In her current role with Benchmark, Suya serves as the primary Benchmark Resorts & Hotels liaison for domestic and international luxury travel providers worldwide. With an extensive background representing luxury properties and destinations, she works directly with our travel industry partners in the retail and international wholesale segments to drive business to our resorts and hotels, as well as in cooperation with state and regional tourism boards and Brand USA.

Suya was director of sales and marketing for ONE Bal Harbour Resort & Spa in Bal Harbour, Florida and at Naples Bay Resort, in Naples, Florida, properties that were previously managed by Benchmark.

Email: sdavenport@benchmarkglobal.com

Direct Line: (239) 398-8245 

Fabiola Sotomayor Pomares

DIRECTOR OF LEISURE TRAVEL INDUSTRY SALES - TURTLE BAY RESORT

Fabiola has more than 16 years of extensive experience in hotels and resorts in luxury leisure sales in Los Cabos, Mexico, San Francisco, Beverly Hills and most recently on the opening team with Four Seasons Napa Valley. She oversees the sales efforts for all of Turtle Bay’s leisure activities, selling the landmark resort on O’ahu’s North Shore. An icon of Oahu’s North Shore for nearly 50 years, Turtle Bay Resort revealed a major transformation in 2021, with more new spaces to be unveiled in 2022. With an extensive roster of Only at Turtle Bay experiences offered at the newly reimagined resort.

Email: fabiola.sotomayor@turtlebayresort.com

Tel. 808.293.6050              

Nicholas Lopez

LEISURE SALES MANAGER - TURTLE BAY RESORT

Nicholas spent much of his childhood traveling the world between his homelands, so his penchant for hospitality came as no surprise to his friends and family. Landing at last in California, he served in operations at the Surf & Sand Resort in Laguna Beach before joining The Resort at Pelican Hill in Newport Coast. There, he gained valuable experience as a Group Sales Coordinator, then Villa and Leisure Sales Coordinator - where he was repeatedly nominated for Employee of the Quarter. Coupled with an innate passion for the ocean, his desire to architect memories for guests fuels his passion to share the visual poetry of Turtle Bay Resort and its paradise of song, sand, and sea.

Email: nicholas.lopez@turtlebayresort.com

Robyn Gallegos

DIRECTOR OF LEISURE SALES FOR LA QUINTA RESORT & CLUB

Robyn offers 20+ years of experience in the hospitality industry, with Brands such as Marriott, Starwood, Hilton and boutique properties. Seven years ago, Robyn took on the Tourism Development role at Visit Greater Palm Springs. Robyn’s responsibilities included the Industry sales efforts for the Americas and International luxury markets embracing Travel Advisors and Tour Operators. She is a proud supporter of ASTA, ACTA, MAPTA, MAST, Virtuoso, Signature Travel Network, The Hotel Collection, Visit California and Desert Cities PROST. She is thrilled to be a part of the team at the original desert hideaway, La Quinta Resort & Club. 

Email: robin.gallegos@hilton.com 

Diana Carey

DIRECTOR OF SALES & MARKETING, YOTELPAD PARK CITY, UTAH​

Diana is a ski industry veteran of 20-plus years who has held a variety of senior positions in the travel industry, from promoting destinations to independent and brand resorts and hotels, including Mammoth Mountain Ski Area, Telluride Ski Resort, Colorado Tourism Office - Luxury Leisure Sales, The Peaks, Telluride – Corporate Director of Leisure Sales, Timbers Resorts (The Sebastian, Vail; Catello di Casole, Tuscany, and Hokalala, Kauai) and Park Hyatt Beaver Creek – Director of Leisure Sales. ​

She credits her start in the industry to the fun she had as a child behind her grandparents’ front desk at the Nugget Hotel in Aspen, Colorado.

Email: diana.carey@yotel.com
Tel: 970.497.9987

Jay Cedillo

BUSINESS TRAVEL AND LEISURE SALES MANAGER, HOTEL VALLEY HO, ARIZONA​

Originally from Santa Barbara, California, Jay has been active in the travel and hospitality industries for over 28 years. Carlson-Wagonlit Travel, Virtuoso, Sabre Hospitality, and The Travel Corporation are just a few of the companies that Jay has worked for. In 2005 he joined the sales team of the Hotel Valley Ho in Scottsdale, Arizona and remained in that capacity for over 10 years. Following a short absence, Jay has re-joined the team in his previous role as Business Travel & Leisure Sales Manager and specializes in Production, Entertainment and Film crews. Jay lives in Paradise Valley, Arizona with his wife Olga and their two boxers, Rocky and Leila.​

Email: jcedillo@hotelvalleyho.com
Tel: 805.886.0272

Rachelle Vroom

BUSINESS TRANSIENT AND LEISURE SALES MANAGER, MOUNTAIN SHADOWS RESORT, ARIZONA

Rachelle joined Mountain Shadows as part of the pre-opening team in December 2016. She successfully established partnerships with American Express - The Hotel Collection, Signature Travel Network, Ensemble and Travel Leaders Select for the resort. She is on the executive board for Prost Phoenix Scottsdale. Previous to joining the resort, she was with Starwood Hotels and held the position of Business Transient Sales from 2013-2016.​

Email: rvroom@mountainshadows.com
Tel: 480.624.5418

Rachele Briana 

BUSINESS & LEISURE TRAVEL SALES MANAGER, BOSTON HARBOR HOTEL, MASSACHUSETTS 

Rachele has been a part of the Boston Harbor Hotel family for over 6 years. She is born and raised in the city and has over 30 years of experience with the local environment. She handles local and global business & leisure accounts as well as the entertainment market. Her focus is in creating personalized memorable luxury experiences for her guests. 

Email: rbriana@bhh.com
Tel: 617.856.7786 

Deborah Traussi

NORTHEAST LEISURE SALES REPRESENTATION

Deborah has over 20 years of experience selling to travel advisors in the key markets of Manhattan, Westchester, Long Island, Southern Connecticut and Northern New Jersey. Deborah is from the Bahamas, where she began her hospitality career. She launched DEB Marketing in 2002 and has developed a database of productive travel industry partners that is vital to so many destinations and resorts. Keeping advisors in the area informed with regular personal sales calls, Deborah is relied on for updated information, special touches for VIP clientele and sales support. She currently supports Hawks Cay Resort, Equinox Resort & Spa, Sanderling Resort and Cambridge Beaches, Bermuda.​

Email: deborah@deb-marketing.com
Tel: 917.686.7375

Carol Sage

SOUTHEAST LEISURE SALES REPRESENTATION- HAWKS CAY RESORT

Carol’s career in the travel industry spans over 30 years, with a strong, solid background in resort and hotel sales. Twenty years ago, she formed her sales representation company concentrating on generating business from the southeastern U.S. Based in Atlanta, her territory includes Georgia, North and South Carolina,  Florida, Alabama and Tennessee. She offers sales coverage to travel agencies with sales visits and presentations and provides the necessary follow-up that is so crucial in our business. Carol also participates in industry trade shows, which greatly increase a resort’s visibility. She’s a member of the major travel industry organizations, where she’s served as a past president and board member.

Email: sage@ellijay.com
Tel: 706.273.8260

Experience Award-Winning Luxury

Our portfolios are committed to providing a memorable guest experience at every level. Our properties have been honored with some of the industry’s most prestigious awards, garnering respect and recognition from past guests, the media and our hospitality peers.

  1. AWARDS & ACCOLADES

News and Updates! 

Be the first to find out what is happening at Benchmark Resorts & Hotels around the globe.

Travel Agent Central 

Bermuda’s Cambridge Beaches Dons Fresh Look 

Set on a 23-acre peninsula surrounded by ocean and bay waters, Cambridge Beaches Resort
and Spa consists of freestanding cottages positioned along the coast for utmost privacy and
ocean access. Originally opened in 1923, Cambridge Beaches is an authentic Bermudian cottagestyle
resort that has been completely updated.

  1. READ FULL ARTICLE

Benchmark Pyramid to Acquire Portland-Based Provenance Hotels

BOSTON, MA, THE WOODLANDS, TX | April 18, 2022 

Benchmark Pyramid and Provenance Hotels (Provenance) today announced the signing of a definitive agreement under which Benchmark Pyramid will acquire Portland, Oregon-based Provenance, adding 12 unique hotels to Benchmark Pyramid's portfolio of more than 240 properties across the U.S., Europe and the Caribbean.

  1. READ MORE

Benchmark Pyramid Assumes Management of Riverhouse on the Deschutes

BOSTON, MA and THE WOODLANDS, TX | April 11, 2022

As Benchmark Pyramid sees a surge of demand across all areas of business in both acquisitions and new management contracts, the company has taken on a new assignment of acquiring Riverhouse on the Deschutes, a riverfront property located on the banks of the Deschutes River. The resort features many amenities including climate-controlled indoor and outdoor pools and spas, a fitness center, a restaurant and lounge, a spa, and Oregon's largest convention center east of the Cascades. All 221 guest rooms come equipped with fireplaces and feature a private patio or balcony with a choice of deluxe rooms or scenic river views.

  1. READ MORE
BOSTON and THE WOODLANDS, Texas
The Ultimate Guide
To the Pacific Northwest
Benchmark Resorts & Hotels
August 01, 2022
READ MORE...

The Pacific Northwest should be on everyone’s bucket list. It is a place where you can slow down to rejuvenate your soul in some of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal.

Here are three destinations along with the top things to do for your next visit to the Pacific Northwest:

Skamania Lodge (Stevenson, WA)
Set out on an adventure to the Columbia River Gorge, a spectacular river canyon set against the peaks of the Cascade Mountain Range, with a stay at nearby Skamania Lodge. Guests can start the day with a hike around the lodge or in the Gorge, practice yoga or play a round of golf followed by an afternoon enjoying views of world-class windsurfing, ziplining, hiking or sipping your way through craft breweries and wineries. End the evening by relaxing in the lodge’s Adirondack chairs and get ready for another day of adventure in the Gorge. With the highest number of waterfalls in the nation and so many activities, Skamania Lodge is the ultimate gateway to all the thrilling adventures the Columbia River Gorge has to offer.


Riverhouse on the Deschutes (Bend, OR)
Escape to the unparalleled beauty of picturesque Central Oregon at Riverhouse on the Deschutes. With world-class amenities and a relaxing location on the banks of the Deschutes River, guests will be in awe of the natural beauty and the surrounding untamed wilderness. The hotel offers easy access to the scenic Deschutes River Trail along with heated indoor and outdoor pools and spas but if you’re feeling a little adventurous, Bend is full of amazing outdoor activities. In the summer guests can float the river, mountain bike, raft the Deschutes, golf, hike and hit the ale trail to check out local breweries. In the winter months, Riverhouse on the Deschutes offers great ski and snowboard packages for nearby Mt. Bachelor along with easy access to other winter activities including snowmobiling, sledding, snowshoeing, dogsledding, ice skating and more. No matter the time of year, Riverhouse on the Deschutes is the ideal destination for a Central Oregon getaway.

Willows Lodge (Woodinville, WA)
Retreat to Willows Lodge, located in the heart of Woodinville wine country. Just 30 minutes outside of Seattle, guests can enjoy the beauty of nature and comfort in upscale, modern lodging designed to bring the outside in. Venture out and taste your way through wineries, distilleries and breweries, or ride a scenic trail on one of the lodge’s complimentary bicycles. Cruise to the San Juan Islands to watch orcas and humpback whales frolic in the water right in front of you or soar through the clouds in a hot air balloon, soaking up endlessly inspiring views of the Sammamish River Valley. After a day of exploring, you’ll return to the lodge for a relaxing evening cozied up by a fire and begin planning your return to Willows Lodge because it is just that perfect.

Benchmark Resorts & Hotels are pleased to work with the following tour operators

JetBlue Vacations

Bellwether Beach Resort, Cambridge Beaches, Bermuda, Cardozo Hotel – South Beach, The Beachcomber, YotelPAD Park City

Pleasant Holidays

Bellwether Beach Resort, Cambridge Beaches, Bermuda, Hawks Cay Resort, Spruce Point Inn, Turtle Bay Resort, YotelPAD Park City

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