This is your home base for the latest Benchmark news, offers and resources.
TRAVEL ADVISOR TOOLS
What you need and where to find it!
Meet Us at These Upcoming Events
Las Vegas Travel Advisor Forum - April 1-3
Texas Roadshow – Dallas/Houston - April 17-21
American Express Pacesetter - May 8-12
IPW – San Antonio, Texas - May 21 – 24
Signature Travel Luxury Exchange, Chicago - May 25
Signature Travel Specialty Exchange, Hollywood, FL - June 1
GTM (Global Travel Marketplace)-Hollywood, FL - June 1-3
Please feel free to contact us to schedule an appointment for a presentation for your agency or to attend one of our events!
News You Can Use for Travel Agencies
Benchmark Resorts & Hotel’s Commission Statement
- Benchmark Resorts & Hotels will pay 10% commission to approved travel agencies for all Eligible Rates worldwide. “Eligible Rates” means certain rate plans communicated to Travel Advisor as commissionable. The Eligible Rate applies to the portion of the room rate paid by the guest. Commission does not apply to incidentals, taxes, mandatory fees, e.g. resort fees or gratuities.
- Special discounted rates for travel advisors are non-commissionable.
- Commissions for stays at Benchmark Resorts & Hotels will be paid for each night stayed at an Eligible Rate. Back-to-back stays within a 24-hour period at a single resort/hotel are considered one stay. Unless otherwise agreed, Commission is not paid on convention bookings, government rates that are net/non-commissionable, any internet-only (not including brand.com) rate programs, gift cards and rates booked through online travel agencies.
- All commission payment inquiries must be submitted within one year of the guest’s check-out.
Travel Advisor Site Inspection Rate
We encourage our Travel Advisors to visit us at any of our Benchmark Resorts & Hotels and are glad to offer Travel Advisor Site Inspection Rates. This rate is for personal travel only for stays at participating properties and subject to availability. Valid IATAN photo ID required at time of booking and to be presented at check-in. Rates cannot be combined with any other offer. Additional restrictions may apply. Maximum three (3) night stay.
Travel Advisor Offers
You are the best at what you do and now it’s time to become even better! The best advice comes from experience.
Discover Riverhouse on the Deschutes, situated directly on the banks of the Deschutes River in Bend.
You are the best at what you do and now it’s time to become even better! As it’s said, the best advice comes from experience, and we are ready to welcome you to our riverside retreat. We invite our travel advisor community to enjoy exclusive rates starting at $99 per night plus a $50 Resort Credit. Plus, for a limited time, earn an enhanced 15% commission when you send your clients to experience Riverhouse on the Deschutes!
Discover Skamania Lodge, where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal.
$109 room rate valid until March 31, 2023 with complimentary upgrade based on availability, 50% off all golf activities (9 Hole short course, 18 hole putting course, and Disc Golf) and 15% off spa.
For additional information or to make a reservation request, please contact Suya Davenport, Corporate Director of Leisure Sales, at email@example.com or the team member listed for a specific resort.
Discover our Four Season Vermont Resort & Spa
Travel Advisor Offer
The Equinox Golf Resort & Spa invites members of our Travel Advisor Community to enjoy a discounted $99 per night Sunday - Thursday & $199 per night Friday & Saturday.
Benchmark Resorts & Hotels Partnerships
Benchmark Resorts & Hotels are proud members of the following Travel Marketing Agency Partnerships:
American Express Fine Hotels & Resorts: Boston Harbor Hotel, La Cantera Resort & Spa, Turtle Bay Resort
American Express The Hotel Collection: Hawks Cay Resort, La Quinta Resort & Club, Mountain Shadows, Manor Vail Lodge, Sanderling Resort and Willows Lodge, Hotel Valley Ho and The Lytle Park Hotel
Virtuoso: Boston Harbor Hotel, La Cantera Resort & Spa, La Quinta Resort & Club and Mountain Shadows
Signature Travel Network: Boston Harbor Hotel, Cambridge Beaches, Hotel Valley Ho, La Cantera Resort & Spa, La Quinta Resort & Club Mountain Shadows, Sanderling Resort, Skamania Lodge, The Equinox Resort & Spa and Turtle Bay Resort
Internova SELECT: Boston Harbor Hotel, Cambridge Beaches, Bermuda, Hawks Cay Resort, Hotel Valley Ho, La Cantera Resort & Spa, La Quinta Resort & Club, Mountain Shadows, Sanderling Resort, The Equinox Resort & Spa and Turtle Bay Resort
Ensemble Travel Group: Boston Harbor Hotel, Mountain Shadows and Turtle Bay Resort
Travel Edge: Boston Harbor Hotel, La Quinta Resort & Club, Turtle Bay Resort and Cambridge Beaches, Bermuda
Benchmark Chain Codes
About the Benchmark Chain Code:
Benchmark Resorts & Hotels may be found under our “BE” chain code in GDS.
As we do manage independent resorts & hotels, some of our properties may be found under affiliate partnerships.
PREFERRED HOTELS & RESORTS: CHAIN CODE “PH”
- Hawks Cay Resort, Duck Key, Florida
- Boston Harbor Hotel, Boston, Massachusetts
- The Wigwam, Lichtfield, Arizona
TRAVELCLICK: CHAIN CODE “WV”
- Legacy Lodge Lake Lanier, Buford, Georgia
- YOTELPAD Park City, Park City, Utah
- Margaritaville Lake Resort, Lake Conroe l Houston, Montgomery, Texas
- Hotel Roanoke and Conference Center, Roanoke, Virginia
- Hilton University of Florida Conference Center, Gainesville, Florida
- La Quinta Resort & Club, La Quinta, California
- The Lytle Park Hotel, Cincinnati, Ohio
Benchmark Leisure Sales Experts
CORPORATE DIRECTOR OF LEISURE SALES
For over 25 years, Suya has been active in hospitality sales and marketing for major brands within the industry, luxury resorts and independent and boutique properties, serving in important leadership and sales positions. She has a proven track record in sales, maximizing revenues and leading successful teams.
In her current role with Benchmark, Suya serves as the primary Benchmark Resorts & Hotels liaison for domestic and international luxury travel providers worldwide. With an extensive background representing luxury properties and destinations, she works directly with our travel industry partners in the retail and international wholesale segments to drive business to our resorts and hotels, as well as in cooperation with state and regional tourism boards and Brand USA.
Suya was director of sales and marketing for ONE Bal Harbour Resort & Spa in Bal Harbour, Florida and at Naples Bay Resort, in Naples, Florida, properties that were previously managed by Benchmark.
Direct Line: (239) 398-8245
Fabiola Sotomayor Pomares
DIRECTOR OF LEISURE TRAVEL INDUSTRY SALES - TURTLE BAY RESORT
Fabiola has more than 16 years of extensive experience in hotels and resorts in luxury leisure sales in Los Cabos, Mexico, San Francisco, Beverly Hills and most recently on the opening team with Four Seasons Napa Valley. She oversees the sales efforts for all of Turtle Bay’s leisure activities, selling the landmark resort on O’ahu’s North Shore. An icon of Oahu’s North Shore for nearly 50 years, Turtle Bay Resort revealed a major transformation in 2021, with more new spaces to be unveiled in 2022. With an extensive roster of Only at Turtle Bay experiences offered at the newly reimagined resort.
LEISURE SALES MANAGER - TURTLE BAY RESORT
Nicholas spent much of his childhood traveling the world between his homelands, so his penchant for hospitality came as no surprise to his friends and family. Landing at last in California, he served in operations at the Surf & Sand Resort in Laguna Beach before joining The Resort at Pelican Hill in Newport Coast. There, he gained valuable experience as a Group Sales Coordinator, then Villa and Leisure Sales Coordinator - where he was repeatedly nominated for Employee of the Quarter. Coupled with an innate passion for the ocean, his desire to architect memories for guests fuels his passion to share the visual poetry of Turtle Bay Resort and its paradise of song, sand, and sea.
DIRECTOR OF LEISURE SALES FOR LA QUINTA RESORT & CLUB
Robyn offers 20+ years of experience in the hospitality industry, with Brands such as Marriott, Starwood, Hilton and boutique properties. Seven years ago, Robyn took on the Tourism Development role at Visit Greater Palm Springs. Robyn’s responsibilities included the Industry sales efforts for the Americas and International luxury markets embracing Travel Advisors and Tour Operators. She is a proud supporter of ASTA, ACTA, MAPTA, MAST, Virtuoso, Signature Travel Network, The Hotel Collection, Visit California and Desert Cities PROST. She is thrilled to be a part of the team at the original desert hideaway, La Quinta Resort & Club.
DIRECTOR OF SALES & MARKETING, YOTELPAD PARK CITY, UTAH
Diana is a ski industry veteran of 20-plus years who has held a variety of senior positions in the travel industry, from promoting destinations to independent and brand resorts and hotels, including Mammoth Mountain Ski Area, Telluride Ski Resort, Colorado Tourism Office - Luxury Leisure Sales, The Peaks, Telluride – Corporate Director of Leisure Sales, Timbers Resorts (The Sebastian, Vail; Catello di Casole, Tuscany, and Hokalala, Kauai) and Park Hyatt Beaver Creek – Director of Leisure Sales.
She credits her start in the industry to the fun she had as a child behind her grandparents’ front desk at the Nugget Hotel in Aspen, Colorado.
BUSINESS TRAVEL AND LEISURE SALES MANAGER, HOTEL VALLEY HO, ARIZONA
Originally from Santa Barbara, California, Jay has been active in the travel and hospitality industries for over 28 years. Carlson-Wagonlit Travel, Virtuoso, Sabre Hospitality, and The Travel Corporation are just a few of the companies that Jay has worked for. In 2005 he joined the sales team of the Hotel Valley Ho in Scottsdale, Arizona and remained in that capacity for over 10 years. Following a short absence, Jay has re-joined the team in his previous role as Business Travel & Leisure Sales Manager and specializes in Production, Entertainment and Film crews. Jay lives in Paradise Valley, Arizona with his wife Olga and their two boxers, Rocky and Leila.
BUSINESS TRANSIENT AND LEISURE SALES MANAGER, MOUNTAIN SHADOWS RESORT, ARIZONA
Rachelle joined Mountain Shadows as part of the pre-opening team in December 2016. She successfully established partnerships with American Express - The Hotel Collection, Signature Travel Network, Ensemble and Travel Leaders Select for the resort. She is on the executive board for Prost Phoenix Scottsdale. Previous to joining the resort, she was with Starwood Hotels and held the position of Business Transient Sales from 2013-2016.
BUSINESS & LEISURE TRAVEL SALES MANAGER, BOSTON HARBOR HOTEL, MASSACHUSETTS
Rachele has been a part of the Boston Harbor Hotel family for over 6 years. She is born and raised in the city and has over 30 years of experience with the local environment. She handles local and global business & leisure accounts as well as the entertainment market. Her focus is in creating personalized memorable luxury experiences for her guests.
NORTHEAST LEISURE SALES REPRESENTATION
Deborah has over 20 years of experience selling to travel advisors in the key markets of Manhattan, Westchester, Long Island, Southern Connecticut and Northern New Jersey. Deborah is from the Bahamas, where she began her hospitality career. She launched DEB Marketing in 2002 and has developed a database of productive travel industry partners that is vital to so many destinations and resorts. Keeping advisors in the area informed with regular personal sales calls, Deborah is relied on for updated information, special touches for VIP clientele and sales support. She currently supports Hawks Cay Resort, Equinox Resort & Spa, Sanderling Resort and Cambridge Beaches, Bermuda.
SOUTHEAST LEISURE SALES REPRESENTATION- HAWKS CAY RESORT
Carol’s career in the travel industry spans over 30 years, with a strong, solid background in resort and hotel sales. Twenty years ago, she formed her sales representation company concentrating on generating business from the southeastern U.S. Based in Atlanta, her territory includes Georgia, North and South Carolina, Florida, Alabama and Tennessee. She offers sales coverage to travel agencies with sales visits and presentations and provides the necessary follow-up that is so crucial in our business. Carol also participates in industry trade shows, which greatly increase a resort’s visibility. She’s a member of the major travel industry organizations, where she’s served as a past president and board member.
SENIOR LEISURE SALES MANAGER - TURTLE BAY RESORT
Born and raised in Los Angeles, California, Leigh went to school for theatre but once in her early 20s that she realized what she really wanted to do was work in the travel industry. Just out of college, she started at a front desk job at the JW Marriott in Santa Monica, then moved on Montage Beverly Hills, where she transitioned into sales and hasn’t looked back. She then joined Carneros Resort in Napa and that takes us to today, Leigh’s most exciting stop yet, as senior leisure sales manager at the newly Reimagined Turtle Bay Resort. Leigh is over the moon about this opportunity and loving every minute of it.
Experience Award-Winning Luxury
Our portfolios are committed to providing a memorable guest experience at every level. Our properties have been honored with some of the industry’s most prestigious awards, garnering respect and recognition from past guests, the media and our hospitality peers.
News and Updates!
Be the first to find out what is happening at Benchmark Resorts & Hotels around the globe.
Travel Agent Central
Bermuda’s Cambridge Beaches Dons Fresh Look
Set on a 23-acre peninsula surrounded by ocean and bay waters, Cambridge Beaches Resort
and Spa consists of freestanding cottages positioned along the coast for utmost privacy and
ocean access. Originally opened in 1923, Cambridge Beaches is an authentic Bermudian cottagestyle
resort that has been completely updated.
Seattle favorite Rider restaurant to reopen downtown on May 2nd
HOTEL THEODORE | SEATTLE, WASHINGTON
Rider, downtown Seattle’s beloved restaurant and bar, is set to reopen May 2 following its 2020 closure. Known for celebrating the bounties of the Pacific Northwest and Puget Sound, the revamped menu at Rider will place special emphasis on locally procured and sustainably sourced seafood.
Located at 619 Pine Street, Rider will initially open for dinner Tuesday through Saturday. The bar area will offer light-fare from 3:00 p.m. to 11:00 p.m. and the full dinner menu will be available at Rider from 5:00 p.m. to 9:00 p.m. The restaurant will expand dinner service and debut weekend brunch starting this summer. Rider is based at Hotel Theodore, one of the city’s top urban boutique retreats. Walk-in guests will be welcome, and reservations will soon be available online at riderseattle.com or through OpenTable. Follow Rider on social @riderrestaurant.
Spring break is approaching, and you don’t need to travel far to feel a world apart. Benchmark Resorts & Hotels offers unique spring break getaways without the hassle of international travel. Here are four great destinations to visit this spring while staying stateside:
Willows Lodge, WA:
Adventure seekers can discover their spring vacation haven at Willows Lodge in Woodinville, WA, offering a beautiful Pacific Northwest getaway with bike riding, Duffy Electric boat rentals on Lake Washington, rafting, kayaking, hiking and whale watching. The lodge offers plenty of options for rooms featuring fireplaces, soaking tubs and balconies or patios perfect for relaxing after a day of adventure 30 minutes from downtown Seattle.
Boston Harbor Hotel, MA:
Travelers looking for luxury this spring will appreciate the choice accommodations on offer at Boston Harbor Hotel, overlooking city lights and beautiful harbor waters. The Forbes Five Star and AAA Five Diamond-rated urban resort pairs timeless beauty and modern elegance with a hint of magic, where guests can watch as the sun sets over the iconic Boston Harbor. With brighter days, spring travelers will appreciate all of the outdoor exploring on offer around the property, from the nearby Rose Kennedy Garden to the 2.5-mile Freedom Trail.
Hawks Cay Resort, FL
For a family friendly spring break, head to Hawks Cay Resort in the Florida Keys. On the quaint, secluded island of Duck Key, guests are greeted by bottlenose dolphins and the sight of aquamarine waters all round. The resort features plenty of family-friendly activities like snorkeling, deep-sea fishing, paddle boarding, and sunset cruises, making it the ideal destination for all ages. With Family Guest Rooms featuring upscale amenities and supervised nature programs, sports and water activities, the property ensures that every member of the family gets the break they deserve.
Chaminade Resort & Spa, CA
The Chaminade Resort & Spa, a deluxe property just four and a half miles from the beautiful Santa Cruz boardwalk, is the perfect location for spring breakers seeking total relaxation for their upcoming vacation. The 300-acre mountaintop retreat boasts a heated outdoor swimming pool, outdoor Whirlpool, on-site yoga and Pilates classes and luxurious spa treatments. Visitors can start their day in the refreshing spring air with a morning hike through Redwoods State Park and finish with dinner at The View, overlooking Santa Cruz and Monterey, dinning on the outdoor terrace while sipping a glass of wine as the sun sets over the Santa Cruz Mountains.
Benchmark Resorts & Hotels are pleased to work with the following tour operators
Bellwether Beach Resort, Cambridge Beaches, Bermuda, Cardozo Hotel – South Beach, The Beachcomber, YotelPAD Park City
Bellwether Beach Resort, Cambridge Beaches, Bermuda, Hawks Cay Resort, Spruce Point Inn, Turtle Bay Resort, YotelPAD Park City